RETURN / EXCHANGE POLICY

At NURUL, every order is prepared with care to ensure it reaches you in the best possible condition. Please read our policy carefully before placing your order.

No Refund & No Exchange Policy

NURUL follows a strict no-refund and no-exchange policy.

All sales are final. We do not offer refunds, exchanges, or returns for change of mind, incorrect product selection, personal preference, dissatisfaction with a product, or any other reason unrelated to an order being delivered incorrectly or in an unacceptable condition.

Refunds will not be issued under any circumstances. If your order qualifies under our delivery issue policy below, the resolution will be a replacement of the affected product, subject to verification.

Please ensure that you carefully review your product selection and order details before confirming your purchase.

Replacement Policy

NURUL will provide a replacement for a product if the order is verified to have been delivered in any of the following conditions:

• Broken: The product or its packaging is broken upon delivery.
• Leaking: The product has leaked during transit or arrives with a compromised container.
• Damaged: The product is received damaged.
• Missing: An item included in the confirmed order is missing from the delivered package.
• Incorrect item delivered: The product received does not match the product ordered.

Replacements are limited to verified cases involving the affected product or missing item. Refunds are not offered as an alternative.

How to Request a Replacement

If your order arrives broken, leaking, damaged, incomplete, or with an incorrect item, please follow these steps:

1. Contact NURUL Customer Support via WhatsApp within 48 hours of receiving your order.
2. Provide your order number and a clear description of the issue.
3. Share clear photographs or a video of the damaged, broken, or leaking product, or the packaging and items received, as applicable.
4. Our team will review your claim and confirm the next steps.

Please retain the product and its packaging until our team has reviewed your claim. Replacement requests are subject to verification and approval.

Approved claims will be resolved through product replacement only. No refunds or cash reimbursements will be provided.

Order Cancellation Policy

Orders can only be cancelled if the cancellation request is received and approved before dispatch.

As orders are generally dispatched within one business day, please contact us as soon as possible if you wish to request a cancellation.

• Before dispatch: Cancellation may be possible, subject to confirmation by our team.
• After dispatch: Orders cannot be cancelled.

Once an order has been dispatched, it is considered final and cannot be cancelled under this policy.

To request cancellation, contact us via WhatsApp at +92 318 7704486 and provide your order number.

5. Contact Us

For replacement requests or order-related assistance, please contact:

WhatsApp: +92 318 7704486
Email: thenurulcare@gmail.com
Website: www.thenurul.com

By placing an order with NURUL, customers acknowledge and agree to this policy. Please review your order details carefully before completing your purchase.

Thank you for choosing NURUL.